Investor Charter in respect of Research Analyst (RA) Annexure A


A.    Vision and Mission Statements for investors. 

1.Vision Invest with knowledge & safety.

2.Mission Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness


B.  Details of business transacted by the Research Analyst with respect to the investors.

1.To publish research report based on the research activities of the RA.

2.To provide an independent unbiased view on securities.

3.To offer unbiased recommendation, disclosing the financial interests in recommended securities.

4.To provide research recommendation, based on analysis of publicly available information and known observations.

5.To conduct audit annually.


C.    Details of services provided to investors (No Indicative Timelines)

>Onboarding of Clients.

>Disclosure to Clients

>To distribute research reports and recommendations to the clients without discrimination.

>To maintain confidentiality w.r.t publication of the research report until made available in the public domain.


D. COMPLAINTS AND COMPLIMENTS


Kindly follow the below stated steps, Incase you are facing a Issue or have an complaint to make:


1) Step 1: Call our Customer care number (022-48975000) from your registered mobile number and give complete details of issue faced.


Our Call Suport team will note down your issue and forward the same to the relevant team.You can expect the same to be resolved within 48-72 working hrs.So Kindly be patient for Next 72 working hrs to a resolution.


Move on to step 2, Only Incase the issue is not resolved within 72 working hrs of following the 1st Step.


2) Send an Email on Complaints@WittyTrades.com, stating issue faced and all relevant details.


You can expect the issue to be addressed within a maxium time frame of 7 working days in this case.


Important Note: Directly Jumping to Step 2, may lead to further delay of resolution.Thus kindly follow the hierarchy for quick resolution.



Kindly follow the below stated steps, Incase you have an compiments and/or suggestions to make:


Compliements  & suggestions are always welcome on support@WittyTrades.com



D2. Details of grievance redressal mechanism and how to access it

In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days. If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with Scores on which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via Scores with the concerned intermediary for timely redressal. Scores facilitates tracking the status of the complaint. With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan.  Plot No.  C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai 400 051.


E.   Expectations of the Investors (Responsibilities of Investors)

Do’s

>Always deal with SEBI registered Research Analyst.

>Ensure that the Research Analyst has a valid registration certificate.

>Check for SEBI registration number.

>Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link:(https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14

>Always pay attention towards disclosures made in the research reports before investing.

Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.

>Before buying securities or applying in public offer, check for the research recommendation provided by your research Analyst.

>Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.

>Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don’ts

>Do not provide funds for investment to the Research Analyst.

>Don’t fall prey to luring advertisements or market rumours.

>Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.

>Do not share login credentials and password of your trading and demat accounts with the Research Analyst.


Annexure B


Complaint Data to be displayed by RAs 


Data for the month ending June 22

Sr No

Received from

Pending at the end of last month

Received

Resolved*

Total Pending#

Pending complaints> 3 months

Average Resolution time^ (in days)

1

Directly from Investors

0

1

1

0

0

3

2

SEBI (SCORES)

0

0

0

0

0

0

3

Other Sources (if any)

0

0

0

0

0

0


GRAND TOTAL

0

0

0

0

0

0

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.


Trend of monthly disposal of complaints

Sr No

Month

Carried forward from previous month

Received

Resolved

Pending

1

April 22

0

0

0

0

2

May 22

0

0

0

0

3

June 22

0

0

0

0

4

July 22

0

1

0

0

5

August 22





6

September 22





7

October 22





8

November 22





9

December 22





10

January 23





11

February 23





12

March 23






GRAND TOTAL





*Inclusive of complaints of previous months resolved in the current month.

#Inclusive of complaints pending as on the last day of the month.

Trend of annual disposal of complaints 

Sr No

Year

Carried forward from previous year

Received

Resolved*

Pending#

1

2018-19

0

0

0

0

2

2019-20

0

0

0

0

3

2020-21

 0

 0

 0

 0

4

2021-22

 0

 0

 0

 0

5

2022-23

 0

 1

 0

 0


GRAND TOTAL





*Inclusive of complaints of previous years resolved in the current year.

#Inclusive of complaints pending as on the last day of the year.